Privacy Policy

Last updated: October 31, 2026. Draft pending legal review.

AyudaMate is a service of SupportMates LLC ("we", "us"). This policy covers (1) business customers who sign up for AyudaMate and (2) visitors who chat with an AyudaMate assistant on a customer's website.

1. Information we collect

• Account data — your email address, a one-way hash of your password (we never store the password itself), business type, and the website address you give us.
• Website content — the public pages of your website that we read to build your assistant, and the FAQ you write.
• Billing data — handled by Stripe. We receive your Stripe customer and subscription IDs, plan and status. We never see or store full card numbers.
• Chat data — messages visitors type into an assistant, the assistant's replies, the language used, and timestamps. On plans with lead capture, the name, phone number, email and request a visitor chooses to share.
• Technical data — IP addresses are used briefly for rate limiting and abuse prevention. Our site analytics are first-party and cookie-less: they count page views and events and do not store IP addresses or create visitor profiles.

2. How we use it

To provide and secure the service (answering visitors from the customer's website content, showing conversations and leads to the customer, enforcing plan limits, preventing abuse), to bill subscriptions, to provide support, and to improve the service. We do not sell personal information and do not share it for cross-context behavioral advertising. We do not use visitors' chats to train AI models.

3. Visitors to our customers' websites

When you chat with an AyudaMate assistant on a business's website, that business controls the conversation data and decides how it is used; we process it on the business's behalf as a service provider. Contact the business directly with questions about their use of your information. The assistant is automated (AI) and may make mistakes — please confirm important details with the business. Do not share sensitive information such as health, financial account, or legal-case details in the chat.

4. Service providers

We use: Vercel (hosting), Upstash (database), Groq (AI language-model processing of chat messages and website text), and Stripe (payments). They process data only to provide their services to us.

5. Retention

Chat transcripts are kept for 30 days. Leads are kept until the customer deletes them or closes their account. Account data is kept while the account is open and deleted within 30 days after a deletion request, except records we must keep for tax, accounting or legal reasons.

6. Your choices and rights

You can ask to access, correct, or delete your personal information by emailing sales@thesupportmates.com. Depending on where you live (for example California), you may have additional rights; we will not discriminate against you for exercising them. Visitors should send requests to the business whose website they chatted on; we will help that business respond.

7. Security

Data is encrypted in transit (HTTPS). Passwords are hashed with scrypt. Each customer's conversations and leads are stored separately and are only visible to that customer's account. No system is perfectly secure.

8. Children

AyudaMate is not directed to children under 13 and customers may not use it on sites directed to children.

9. Changes and contact

We will post changes here and update the date above. Questions: sales@thesupportmates.com, SupportMates LLC.